Internet Privacy Policy

Introduction

The MYOB Group ("we" or "us") is committed to respecting the privacy of your information, and recognise the need for appropriate protection and management of any personal information that you share with us.
We have developed this policy so that you can understand the care with which we intend to treat your personal information. Personal information is any information about an identifiable individual. The policy is applicable to the MYOB Group internet sites.

Cookies and other tracking technologies

We may place a "cookie" on a visitor's hard drive. Cookies are small pieces of information that a Web site places on your computer's hard drive for tracking website navigation. We use cookie information received by placing the cookie on your hard drive to improve the efficiency of customer service on the site. We also use cookies to enhance our site content by compiling aggregate information about what specific sections and pages users visit.
Most browsers have an option which permits users to refuse a cookie. A user can refuse a cookie and still fully navigate our website.

Direct collection of personal information

We collect personal information when such information is specifically and knowingly provided from users during (i) contest, survey or site registration promotions and (ii) subscription registration for sites or services requiring such registration information. We may use this information for marketing and promotional purposes. We may occasionally inform our users of special deals, new products, and other third party product and service offers that we believe our users will find interesting (however, we will not provide your personal information to that third party).

Choice

You will be given the option to choose whether you would like to receive such mailing upon registration. You can also request, at any time, that your information not be used for such purposes by sending an email request to us at the address webcustomer.au@myob.com.
We may from time to time allow sponsors the opportunity to alert users to special offers. User lists will not be made available to advertisers or sponsors. You will have the option to refuse such information alerts at the time of registration.

Security

Wherever your personal information may be held within the MYOB Group, we intend to take reasonable and appropriate steps to protect this personal information from unauthorised access or disclosure.
However, it is important to understand that no security system can be guaranteed to be 100% secure, so we cannot give an absolute assurance that personal information will be secure at all times.
Also, if a user knowingly provides personal information such as a user name or email address in a chat or bulletin board area, that user should be aware that the information provided can be collected and used by others in that area.

Childrens' Privacy

No information should be submitted to the MYOB Group by children 16 years of age or under without their parent's or guardian's consent. We do not monitor the age of our user audience.

Access / Accuracy

You may request access to personal information held about the user by us. We will respond to such requests within a reasonable time.
We will make a sincere effort to respond in a timely manner to a users request to correct inaccuracies in the personal information held by us. To request correction of such inaccuracies, you may send updates and corrections to webcustomer@myob.com .

Security Statement

At MYOB we strictly protect the security of your personal and business information. We protect all stored data from loss, misuse, unauthorised access or disclosure, alteration, or destruction.

Data Encryption

When you access your MYOB Web Office using Netscape Navigator, or Microsoft Internet Explorer versions 4.0 or higher, Secure Socket Layer (SSL) technology protects sensitive information using both server authentication and data encryption. You will notice a small padlock appears in the status bar of your browser to indicate you are using a secure connection (or the URL is https:// - the 's' indicates a secure connection). Double-clicking the icon will give you details about the person or company providing the page you are viewing. These details have been verified by a third party called a Certification Authority (CA). The MYOB Web Office uses Thawte Digital Certificate Services to provide you assurance that your data is in safe hands.

What is SSL?

SSL is a protocol designed to provide secure communications on the Internet. SSL does three things:

• SSL authenticates that the server you've connected to is the one it purports to be, and not a third party trying to intercept the transaction.
• SSL creates a secure communication channel by encrypting all communication between you and the server.
• SSL conducts a cryptographic word count to ensure data integrity between the server and the user. If a message is not received in its entirety, it is rejected and another copy of the message is sent automatically.

What level of security does this web site support and how strong is it?

This website supports 128-bit encryption for all personal information, while most standard browsers only support 40-bit encryption. Browsers which support 128-bit encryption are approximately 300,000,000,000,000,000,000,000,000 times stronger than 40-bit encryption. Under normal circumstances, the estimated time required to crack a 128 bit scrambled message is 1019 years. MYOB strongly recommends the use of a 128-bit enabled browser.

How do I find out what level of encryption my browser supports?

In Netscape, a solid (unbroken) key, in the bottom left-hand corner, indicates that the current page has been served over SSL. To find out the encryption level select View > Page Info. If encryption level is less than 128-bit an upgrade is strongly recommended.
In Microsoft Internet Explorer, you can tell what level of encryption your secure link is using by clicking on File, then on Properties. Under the General tab, if the Connection property is less than 128-bit encryption (high), then an upgrade is strongly recommended.

Where can I download a 128-bit enabled browser?

Click here to go to Microsoft's website and download and install the latest 128 bit version of Internet Explorer OR
Click here to go to Netscape's website and download and install the latest 128 bit version of Netscape.

Your MYOB Web Office

Security and Monitoring

MYOB Web Office services are hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. The purpose of a firewall is to ensure only authorised traffic is allowed to pass to the MYOB Web Office systems - all other traffic from the Internet is rejected. Firewalls also create logs of network traffic that allow for centralised auditing and security monitoring. Ensuring the security of your accounting transactions is an ongoing process at MYOB.

Data Backup

For added security, your data is backed up regularly. The backup tapes are removed from our office by a security company to a secure facility.

User Name and Password

The MYOB Web Office uses unique user names (usually email address) and passwords that must be entered each time you log on. These safeguards help prevent unauthorised access, maintain data accuracy, and ensure the appropriate use of data.

Don't Share your password

Your password is your key to your MYOB Web Office and you should take some simple precautions:
Never reveal your password to anyone.
Never write it down where anyone can find it or work out what it is.
Change your password often, and be sure that you do not use common words that can be found in a dictionary, or numbers in a series.
Treat your user name and password with more care than you use for your ATM or credit card PIN. With the PIN, you need to present the card. Here you only have the password.